Last updated: August 12, 2026

Redcart AI purchases items from marketplace sellers on your behalf, receives and photographs them at our domestic warehouse, and ships them to your door. Because your order moves through these stages, the cancellation, return, and refund options available depend on where your order is in the process. This policy explains what you can expect at each stage and includes the Redcart Purchase & Shipping Disclaimer for special product categories.

Order Cancellations

You can request cancellation from your order details page or by contacting support. If we have not yet purchased your items from the seller, we will cancel the order and refund the full amount you paid. Once items have been purchased from the seller, cancellation depends on the seller's own policies; we will recover what we can and refund the recoverable amount. Items bought with a seller deposit or pre-order payment cannot be cancelled once the deposit has been placed (see the Purchase & Shipping Disclaimer below). After your parcel has shipped internationally, the order can no longer be cancelled.

QC Photos & 48-Hour Review

When your items arrive at our domestic warehouse, we unpack each item and take QC photos, then upload them to your order for review. If we find that an item arrived from the seller damaged, incorrect, or significantly different from its listing, we work with the seller to replace or refund it before international shipping.

You have 48 hours from the time QC photos are uploaded to review them. If you are not satisfied with an item after seeing its QC photos, you can request a no-reason return for that item within the 48-hour review window: we return the item and refund that item's cost. Any return shipping or other cost charged by the seller may be deducted from the refund.

Once you approve your items or the 48-hour review window ends, your parcel is consolidated and handed to international shipping. After your parcel enters international transit, the no-reason return window is closed.

Items Not Eligible for No-Reason Return

Customized or made-to-order items (see Custom-Made Products below)
Items bought with a non-refundable seller deposit or pre-order payment
Underwear, swimwear, and other hygiene-sensitive items that sellers will not take back
Minor variations such as slight color differences caused by screen settings or small measurement differences within the seller's stated range
Items in a parcel that has already entered international transit

Lost, Damaged, or Incorrectly Purchased Orders

After your parcel enters international transit, refunds remain available for problems we are responsible for. If your package does not successfully arrive, an item arrives damaged, or we purchased the wrong item, contact support and we will refund the affected items. Please report damaged or incorrect items within 7 days of delivery and include photos of the item and its packaging; our customer service team will handle your request within 14 business days. For fragile and irregular items, transit damage is subject to the Purchase & Shipping Disclaimer below.

Refunds

Approved refunds are issued to your original payment method once the related return or claim is confirmed. Refunds are processed within 14 business days of approval; your bank or card issuer may take additional time to post the funds. Redcart points or wallet credit used on an order are returned to your Redcart wallet. Original shipping fees and service & handling fees are refunded only when the refund is the result of our error.

Purchase & Shipping Disclaimer

The guidelines below explain how Redcart handles special product categories and the risks you assume when you place an order through our platform. By submitting an order, you acknowledge that you have read, understood, and accepted every section of this disclaimer.

1. Sensitive & Restricted Goods

Items that contain essential oils, cleaning solutions, lubricants, batteries, glues, aerosols, or other regulated substances may be removed or repackaged to comply with carrier and customs rules. If removal is required, we will notify you and refund the affected item's cost; shipping fees are non-refundable.

2. Customs Regulations & Liability

Large volumes of liquids or powders, electronics, and other controlled products can be delayed, returned, or confiscated by customs. Redcart will provide export documentation, but we are not liable for clearance delays, additional duties, or legal consequences arising from the contents of your shipment.

3. Inspection Limitations

For electronics, branded luxury goods, tickets, gift cards, and similar items, our team can only verify exterior condition and accessory count. We cannot power on devices, authenticate brands, or test performance. All quality or authenticity claims must be addressed directly with the original seller.

4. Fragile & Irregular Items

Ceramics, glassware, and irregular-shaped products (e.g., wiper blades, hydraulic dampers) are packed with protective material and photographed before dispatch. Because carriers classify these items as fragile, any damage in transit is at the buyer's risk. We recommend adding third-party shipping insurance for extra protection.

5. Custom-Made Products

For made-to-order items, please finalize every specification with the seller and provide us with written confirmation (screenshots or chat IDs). Redcart cannot confirm fit, color accuracy, or craftsmanship; any mismatch or loss is the buyer's responsibility.

6. Deposit & Pre-Order Listings

Certain marketplace sellers require a non-refundable deposit and strict payment deadlines. Once we place a deposit on your behalf, the order cannot be canceled, and the remaining balance must be paid on time. Failure to settle the balance forfeits the deposit.

7. Merchant Credit Risk

We strongly advise choosing sellers with solid ratings (e.g., three or more hearts on Taobao and an active guarantee program). Low-credit shops may ship late, send incorrect items, or refuse after-sales support. Losses stemming from low-credit merchants are borne by the buyer.

8. Collectibles (CDs, Vinyl, Figures, Limited Editions)

To preserve collectible value, we inspect these items without breaking factory seals. Only outer-box condition is checked; internal contents are not verified. Buyers accept the risk of hidden defects or manufacturing flaws.

Your Consent

Placing any order through Redcart signifies your acceptance of all terms above. If you have questions about a specific item, please contact support before paying. Redcart reserves the right to amend this disclaimer at any time; the version displayed at checkout will always apply.

Contact

If you have questions about this Refund & Return Policy or need help with an order, contact us at richard@redcart.ai or visit https://www.redcart.ai/contact.